Warranty

Warranty Policy

We accept refunds and exchanges on non-custom items only.

3 Year Bristle Guarantee

Our brush bristle guarantee is simple. If you can wear out the brush head cleaning golf clubs in three years or less, send it back and we will send you a free replacement.

Manufacturing Defects

If the brush or magnet system arrives damaged or defective, please email info@elevatesports.nz or call us immediately. We will request a return and arrange a replacement unit or the appropriate replacement piece as soon as possible.

Magnets

The brush is not physically attached to your golf bag at all times, so please make sure it is fully seated when you clip it back onto the magnet assembly. Our magnets are capable of holding more weight than required. If you lose your brush and believe the magnet was faulty, please contact us and we will review it case by case.

Replacement Parts

If your Grooveit brush or magnet assembly is defective and we have identified the issue, please order your replacement parts from the store. The customer is responsible for shipping and any taxes or tariffs incurred for the parts.

Returns

30 day return policy for unused items.
Items must be unused, in the same condition you received them, and in the original packaging.
Please email info@elevatesports.nz before returning your item.

Once your return is received and inspected, we will email you to confirm whether your refund has been approved or rejected. Approved refunds are processed back to the original payment method within 7-10 business days and are subject to a 10% restocking fee.